Shipping policy
Shipping Policy
SunnyBrook Co.
We are honored to create and ship each order with care. Please review the information below regarding processing times, shipping, and common questions.
Processing Time
Most orders are packed and shipped within 1–3 business days, excluding weekends and holidays.
Please allow additional processing time during major sales, holidays, or product launches.
Processing time is separate from shipping transit time.
Domestic Shipping (United States)
We offer FREE Standard Shipping on orders over $100.
Free shipping does not apply to:
• Subscription products
• Candle of the Month
• Wholesale orders
Shipping rates for qualifying orders are calculated at checkout.
You will receive tracking information once your order has shipped. Please allow up to 48 hours for tracking updates to appear.
Domestic Transit Time
Transit time does not include processing time.
Most domestic orders arrive within 1–3 business days after shipment.
Please allow additional time for:
• Alaska
• Hawaii
• APO/FPO addresses
• U.S. territories
Delivery timelines are estimates and are not guaranteed.
International Shipping
International orders are shipped via DHL Worldwide.
Duties and taxes are typically calculated at checkout; however, SunnyBrook Co. is not responsible for additional fees imposed by your local customs office, government, or carrier.
Customers are responsible for any additional import duties, taxes, or customs-related charges.
International Transit Time
Transit time does not include processing time.
Most international orders arrive within 7–10 business days after shipment.
Delivery times may vary due to customs processing.
Frequently Asked Questions
Why hasn’t my tracking updated?
Carriers occasionally experience scanning delays. Please contact the carrier directly if tracking has not updated.
SunnyBrook Co. does not have access to additional tracking details beyond what is provided by the carrier.
I think my package is lost — what should I do?
If your package has been marked “Delivered” for more than 14 days, please contact the carrier directly.
SunnyBrook Co. is not responsible for lost or stolen packages once marked delivered by the carrier.
Can I change my shipping address?
If you have not yet received tracking information, we may be able to update your shipping address.
Please contact:
support@sunnybrook.co
Once an order is in transit, address changes must be handled directly with the carrier.
Can I change products or scents in my order?
If tracking has not been issued, please contact us immediately at support@sunnybrook.co.
Once an order has shipped, changes cannot be made.
Can I cancel my order?
Orders may be canceled only if tracking information has not yet been issued.
Approved cancellations will receive store credit.
Once an order has shipped, it cannot be canceled.
When will an item be back in stock?
Please sign up for back-in-stock notifications on the product page to be notified as soon as your favorite scent returns.
I received the wrong product — what do I do?
We sincerely apologize. Please contact us within 7 days of delivery at support@sunnybrook.co with photo proof.
Once reviewed, we will issue a replacement or store credit.
In some cases, items may be out of stock. If so, store credit will be issued.
A product arrived damaged — what do I do?
If your item arrived damaged, please contact us within 7 days of delivery with photo proof.
If approved, we will issue a replacement or store credit.
Shipping costs are non-refundable.
Discount code issues
If you forgot to apply a discount code, please contact support@sunnybrook.co with your order number.
Orders placed outside promotional windows are not eligible for price adjustments.
Wholesale Orders
For wholesale inquiries, please contact:
wholesale@sunnybrook.co
SunnyBrook Co. reserves the right to update this policy at any time.